Dolo Digital Contacts:
General Contact:
Catalina Otero
For Immediate Assistance:
Travis LeJune
Merchant Marketing Packet
Thank you for being a merchant at Grove Arcade. This packet is from DOLO DIGITAL, the marketing company hired by Dewey Property Advisors to oversee the marketing strategy and execution for Grove Arcade.
Section 01: Introduction
Our mission is to bring in visitors to the Grove Arcade to spend time and money at your shops, as well as engage customers to share those experiences online to help us continue to grow the Grove Arcade brand as well as the merchant brands. With that in mind, we work to collaborate with each Merchant to support your efforts, amplify your voice, and expand our brands’ reach. This packet was designed to on-board and prepare you and/or your marketing team to best collaborate and utilize the resources we are supplying for you. It should be articulated clearly that we work together with merchants as collaborators or partners for a shared goal, and that Grove Arcade is our client. However, we are here to be a resource to create better success in marketing merchant businesses. In the next section, we will describe what marketing services we are hired to provide for the property.
Section 02: Marketing Services & Strategies
Section 02.A: Brand Management & Public Relations
Dolo Digital manages the design, display, and voice of the brand. We have a full-brand manual that has been attached with this document and can be found online here. The manual includes primary logos, secondary logos and logo variations as well as their use-cases, fonts, colors, and more.
Dolo Digital manages the public’s perception and relationship with the brand. This includes working with local publications to make announcements on behalf of Grove Arcade, such as new merchants in the building. This also includes regularly maintaining relationships with local members of press to encourage mentions of Grove Arcade in their media.
Section 02.B: Website Management & Hosting
Dolo Digital hosts the Grove Arcade website on its partnered servers with WP-Engine. Hosting Services Include:
- Technical support, plug-in and maintenance updates, and the services listed below.
- Content updates or additions, such as landing pages, new merchant pages, redesigning pages, etc.
- Website Analytic tracking and reporting
- Regular performance monitoring of the website across all browsers and devices.
- 24/7 Security monitoring of website and daily backups stored up to 30-days.
- SMTP server addition to securely send email from websites and its forms.
- Weekly core WordPress and plugin updates.
- Unlimited website visits per month
- 400GB of bandwidth
- 25 GB of local storage
- Global Content Delivery Network (CloudFlare CDN)
- Premium SSL Certificate
- 24/7 Support within 24 hours
- Amazon S3 Integration
- New Relic Performance Monitoring
- Access to testing and development environments
Each Merchant has their own featured page on the website. This is healthy for merchant’s website SEO, and is also an opportunity to feature quick conversions on a fully-customizable landing page for driving web traffic and potential customers. To submit content for your page, we have a Google Form that you can submit here. You can also email [email protected] directly to schedule a consultation about your landing page and exchange content.
We encourage you to use your landing page for digital advertising campaigns. We run campaigns promoting your individual businesses on Facebook, Instagram, or Google, and drive traffic to your landing pages, so it is important you take the opportunity to update your page with new information regularly, such as hours of operation, seasonal promotions, new products or services, new photography, etc.
Section 02.C: Social Media Management
Dolo Digital hosts the Grove Arcade website on its partnered servers with WP-Engine. Hosting Services Include:
Each Merchant has their own featured page on the website. This is healthy for merchant’s website SEO, and is also an opportunity to feature quick conversions on a fully-customizable landing page for driving web traffic and potential customers. To submit content for your page, we have a Google Form that you can submit here. You can also email [email protected] directly to schedule a consultation about your landing page and exchange content.
We encourage you to use your landing page for digital advertising campaigns. We run campaigns promoting your individual businesses on Facebook, Instagram, or Google, and drive traffic to your landing pages, so it is important you take the opportunity to update your page with new information regularly, such as hours of operation, seasonal promotions, new products or services, new photography, etc.